Enhancing Government It Infrastructure: Develop Frameworks For Modernizing Government It Systems To Improve Security, Efficiency, And Citizen Engagement

Abstract

This study systematically examines the critical factors, drivers, barriers, and frameworks associated with IT modernization in government systems, emphasizing its importance in enhancing efficiency, security, and citizen engagement. Using the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines, 212 peer-reviewed articles, conference papers, and government reports published between 2010 and 2023 were rigorously reviewed. The findings reveal that legacy systems hinder operational efficiency and service delivery, while the integration of advanced technologies like cloud computing, artificial intelligence, and the Internet of Things (IoT) significantly transforms governance structures. The study also highlights the rising prominence of cybersecurity, identifying robust frameworks such as zero-trust architectures and real-time threat detection as critical for safeguarding sensitive government data. Additionally, citizen-centric approaches, including mobile applications and feedback mechanisms, emerged as essential for improving service accessibility and trust. Despite these advancements, barriers such as organizational resistance, resource limitations, and skills gaps in the IT workforce remain persistent challenges. Furthermore, research gaps in the environmental and socioeconomic impacts of modernization initiatives point to the need for more comprehensive and inclusive approaches. By synthesizing insights from a diverse body of literature with over 7,000 cumulative citations, this study provides actionable recommendations for governments worldwide, offering a roadmap to achieve efficient, secure, and inclusive digital transformation in public administration.